Returns & refunds

We at Scatterpillar Designs hope that you will love your purchases. Customer satisfaction is very important to us, that’s why we have a ‘no quibble’ returns policy.
if for any reason you are not happy with the products that you have chosen you may return them to us within 10 working days of receipt for a refund or exchange. 

Returned items must be sent back to us in the original condition you received them from us, and in the original packaging. You are responsible for the cost of the delivery to return the item to us.

Sale items and custom made, or personalised items, are NON REFUNDABLE..

Faulty items must be reported immediately after receipt, and returned to us (if required) for claiming against the carrier if applicable. In this instance we will pay for the cost of the return, and of course we will send you a replacement item with many many apologies!

We will refund the value of the item returned along with any postage and packaging you paid for when you placed the order.

Items to be returned should be sent to: Scatterpillar Designs

Please remember to obtain a Proof of Postage Certificate. If your parcel gets lost on the way back to us, we will need to obtain a copy of this to issue a refund/exchange.

Delivery

Depending on where you live, a selection of delivery options will be available to you. You can select your desired delivery option during the checkout process. P&P is calculated according to weight and destination.
All softies come beautifully gift wrapped in boxes with clear lids and white base. We aim to put a big smile on your face when you receive your order!

You can find out the cost of the delivery before proceeding with your order by using the handy postage calculator on your basket summary page.

Orders are sent within 1-2 business days of receiving payment for ready made items. You will receive an email to let you know when your order has been despatched.

For custom-made orders or made to order items, please allow the extra time given on the product page or timescales agreed when you placed your order.

If you wish to have an item shipped with insurance or tracking, please select the appropriate delivery option during the checkout process.

International customers are responsible for paying Customs duties should they apply.

We cannot accept responsibility for lost or damaged parcels.

 

Delivery Times

UK:  1-2 working days. It may take up to 10 working days in case of any delays.
Europe: 3-5 working days. It may take up to 15 working days depending on the national postal service in the destination country.
Rest of the world: 5-10 working days. It may take up to 25 working days depending on the national postal service in the destination country and possible delays at Customs.

Payment method

You can pay by credit or debit card without setting up a PayPal account.
If your desired method of payment is not shown above, we apologise for any inconvenience caused. We are looking into expanding our payment options in the future.

Prices are in Euro and VAT is not applicable. Website usage conditions

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